https://clairesontra.com/work daily 0.75 2023-10-25 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541174829693-L3YPXI71J3F7JDX5PAHJ/christian-perner-386740-unsplash.jpg Work - Style Boards I partnered with a multidisciplinary team to create Style Boards—a program designed to bring the personal touch you get in Nordstrom stores to the online shopping journey. I led the design effort from inception to iteration on both the customer and stylist experiences. Learn more https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541282103658-WUOU5QROMW9ZZYH30WPM/Screen+Shot+2018-11-03+at+2.52.15+PM.png Work - Store Reserve Bag I optimized an existing Nordstrom service called Store Reserve, (where customer can pick out what they want online and then try it on in store), by enabling customers to reserve more than one item at a time. What sounded like a simple flip of a switch became a redesign of a critical part of the shopping journey for Nordstrom's best customers. Learn more https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535081277904-5KQOX6QH7RTXJXT0JJOM/main-qimg-18d801a88c5d4fefd289642da0d074d9.png Work https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535081764069-28HX80LL53O6OCJ5IC2F/Vertafore_cmyk.png Work https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535081559132-N9H3RU188YBS4XGE1Y70/Starbucks_Logo_Hi-res.jpg Work https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535081569047-NPQ62DK7W23D3V2YMWDN/1flhva8ii1z4s08s44.png Work https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541175005969-52M69LQHX4ECEF13R5T5/rawpixel-760104-unsplash.jpg Work - Appointment Booking While integrating with a new appointment booking vendor, I led an effort to define the appointment booking strategy for the following year. I worked with my product and technical partners to craft a roadmap informed by research on customer needs. Learn more https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/88def8eb-50ec-4fdf-b94d-2c6527412260/arthur-edelmans-Yi1zvOHqDkY-unsplash.jpg Work - Visual-First Placesheet I redesigned the image carousel on Google’s Placesheet, allowing users to see more visual information with less effort so they can decide if a place matches their needs more quickly. Learn more https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/4e9a13ed-b524-46ec-ba77-515f7dbb2376/Keyboard+navigation+user.jpg Work - Keyboard Focus Indicator I designed a unified, platform-wide, keyboard focus indicator making Google Cloud Platform usable for those who rely on keyboard navigation (and unblocking accessibility-dependent contracts). Learn more https://clairesontra.com/welcome daily 1.0 2023-11-23 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/dd68dab4-7ad3-46c5-a699-bfb64490c409/Keyboard+navigation+user.jpg Welcome - Keyboard Focus Indicator I designed a unified, platform-wide, keyboard focus indicator making Google Cloud Platform usable for those who rely on keyboard navigation (and unblocking accessibility-dependent contracts). https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/17c9f2ae-b79d-4e12-a79a-8e075c1efa89/arthur-edelmans-Yi1zvOHqDkY-unsplash.jpg Welcome - Visual-First Placesheet I redesigned the image carousel on Google’s Placesheet, allowing users to see more visual information with less effort so they can decide if a place matches their needs more quickly. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/67c57479-519c-4f90-bc63-868c42f70044/Eli+hike.jpeg Welcome Illustration by Anouk Moulliet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1534821957955-7SNLSXRXAIEU3I1B5JC0/Train.png Welcome https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1534981778956-6SJOWPSDCTPQ1TT9BRKR/nasa-53884-unsplash.jpg Welcome https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541283296987-NXRSW2HU16UM6HH4DWZI/sean-patrick-murphy-551711-unsplash.jpg Welcome https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541281201885-KSLJA6WK04JLB5E523WT/tyler-lastovich-720622-unsplash.jpg Welcome https://clairesontra.com/about daily 0.75 2023-10-23 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1534978192419-BI6Z21QFAMBKBZWGAU49/IMG_0327.jpg About - Mt. Washington https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1534978272933-WW28DG762DUGTCO9PY9G/IMG_0856.jpg About - Desolation Peak https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1534978343882-59WYEJDW9Z9PS4S6W382/IMG_8773.JPG About - Lake Sally Ann https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1534978473964-M5OAOPU1GSJDV1FWQLD8/IMG_8716.JPG About - Meander Meadows https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535150699304-0APBE6N6VTTW9FCUKM5S/IMG_0596.jpg About - The Enchantments https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1534978652875-BB6MNQZD32X5E6M9L8QN/IMG_4630.JPG About - Heather Lake https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1628175222860-RTNCVD882EN2RU7Y4895/IMG_4125.JPG About https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/4f8d2e19-d212-48fa-b40f-fead6e6161b1/SG+fundraiser+2019.jpeg About - Make it stand out Gary Rubin, Solid Ground Giving Manager, and myself, fundraising on the Google campus in 2019 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1536118711347-C2EEVIIGELINBY1ZD660/Hallie.jpg About https://clairesontra.com/contact daily 0.75 2018-11-03 https://clairesontra.com/process daily 0.75 2018-11-16 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1534827556475-H0992DE67PQBRU7YRDR6/Process+3x.png Process https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1539833913361-2D4PAAILOOH2QE7S1AJD/Lemonade.png Process - Make Lemonade I’ve learned that pivots are a necessary part of the product development lifecycle—when a project gives me lemons, I focus on the most value I can add with all that I’ve got. https://clairesontra.com/style-boards-details daily 0.75 2018-11-26 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1536343321685-YCGU48FVF6K70FAARFJB/SB+Goals.png Style Boards https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1543199511761-KCTE17Z62L0V0O846EE2/04_Items+Tab+Default.png Style Boards - Browse https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1543199528355-1FY0OFHUDV7H0YUZWG9Y/15_Customer+Tab+Default.png Style Boards - Customer https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1540354292610-BM2UFZ43YQDLIF3PBGYS/Screen+Shot+2018-10-23+at+9.10.53+PM.png Style Boards - SMS https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535066938961-NW80CHOAUE558W26AUHT/Style+Boards+Improvements+Mockups.png Style Boards - Conceptual Wireframes https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1540353843465-6AYE1ED7GD4VN1MQXPE8/CX_MOW_09_Landing+Page+Boards+Saved+Copy+4.png Style Boards - Landing Page & Chat https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1540392292211-P9J6PE9DKVK16G6FK559/image-asset.png Style Boards https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1536345140441-GI58VAY13GBF18WHN4PF/12_Item+Added+to+Board+Saved.png Style Boards https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535067035116-FZLMTDKD5KRF9BRXN0QK/FullSizeRender+copy.jpg Style Boards - Sketches https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541297902713-XWDMEARUCEWR0P42AZMA/SB+Opt+In.png Style Boards https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1539836469968-PSBRJHFHFF46061BT7EU/image-asset.png Style Boards - A sample of Board View iterations. The biggest challenge was identifying relationships among content and whether to make the flow structured vs. dynamic. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1540353865954-DPVBRYV7TZN5PJGUD4HD/CX_MOW_09_Landing+Page+Boards+Saved+Copy+3.png Style Boards https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1539832542194-347NBPDX7X7WT5NO4MEF/SB+Runway+Display+Copy+5.png Style Boards https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1540354858911-0JC0P45IEZKLHFLIUTDX/My+Sales_02.0+Copy.png Style Boards https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1540352952804-VYZ8J34FBI69U2W7WH5E/28.1_Add+Title+Reminder.png Style Boards - New title error message https://clairesontra.com/reserve-bag-details daily 0.75 2021-07-12 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541174634298-YRG9YCGZIYPGE06ANB9Q/SB+Runway+Display+Copy+6.png Store Reserve Bag https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535770772008-I0RLN8GEYZTKBDMVHD52/SB+Runway+Display+Copy+4.png Store Reserve Bag https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1535770560307-PRTBCWLVBAKFZ7GTP6W5/Artboard+3.png Store Reserve Bag https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541108279203-8KHPNFM2OZRG66A9JMOR/B%3A+Added+to+Reserve+List+-+item+1+Copy+2.png Store Reserve Bag https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541108284040-MAI1BZT25EWCJYAXTVOK/4.0+Added+to+Reserve+Bag+PDP+Copy+2.png Store Reserve Bag https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541108287500-1XY23600PVA14ISUA6VG/3.0+Added+to+Reserve+Bag+Copy+2.png Store Reserve Bag https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541108333895-RVMG0Y7IZOMDGF497CHJ/3.0+Added+to+Reserve+Bag.png Store Reserve Bag https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541093208975-HKIXSK0YLFCAVJ6GHQXQ/Pickup.png Store Reserve Bag https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541116373924-1O2Q44CN48WP2O3PUQSW/Added+to+Reserve+Bag_Full+Image.png Store Reserve Bag https://clairesontra.com/appointment-booking-details daily 0.75 2018-11-11 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541739343081-UMGXTC1JXOO9RXJPEXKC/Competitive+Analysis.png Appointment Booking https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541774091408-9SL5QO4PMKVDECHIGJKU/Idea+Mapping.png Appointment Booking https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541774047452-44EYF1HEFPD4WGMXKM1Z/Interview+Notes+Diagram.png Appointment Booking https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1541866829847-1Q9NYH3IFF1WCJPU6GWX/MobileApp_IdeateSketchingTemplate.png Appointment Booking - Image of sketches https://clairesontra.com/visual-placesheet-details daily 0.75 2023-10-28 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/4c779d29-de46-4d84-80a3-3629f1619b76/Over+dense.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463350217-VJJ4H70IXXQ6W8I5NR2X/IMG_7296.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463348991-KETT23WXDNJA656RGOXO/IMG_7299.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463361006-HQFXQZD7D7F0FSFPMU6V/IMG_7300.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463362805-XASNDYZJP7TEPEWGTTQ9/IMG_7301.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463369463-060GF0J62IPW4QR5JMLB/IMG_7303.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463371261-VXR6UG08F5T2DP61B6GZ/IMG_7304.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463376608-IO75PX39XXUEQBQZN623/IMG_7305.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463378861-2EOZZKS0ZHF6TU8ZKXE5/IMG_7306.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463384294-3QMPPOXQNLZSM7AG4HM7/IMG_7309.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463386145-Y3OOGNRTZ39XCKBSPB7Z/IMG_7311.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463391274-VG0R3AF0ZTL7EC46EHA5/IMG_7312.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698463392921-CWF1ECLH165K1FCF6F5C/IMG_7313.PNG Visual-First Placesheet https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/b90dd099-8221-45be-846d-35effbf38105/VFP+before+and+after.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/49bdeb48-275f-4789-be41-576bc7fe8920/MLK+Memorial.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/cdc6c79f-a42c-49b9-90b0-283427ddbb02/Live+vs+experiement.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/234dcd2f-a355-4114-afef-27eceef06614/Test+comparison.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/3136e5e8-5a17-4935-b08f-267268feef9e/Early+Discovery.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/2fbc59d4-22a6-407e-aa0e-93a4cb4ffd25/Image+blocks.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/b537e0c3-8e8d-4f7e-a1e2-40c8caecddea/Burke+museum.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/34eea634-2ccb-4a2c-a31f-7fc5906a64a6/height+options.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/e9910d8d-d648-4e72-ba05-0fc222d6fc79/Redlines.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/36c1826f-1fdc-411f-b6cc-9cab7ca898a7/View+All+button.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/15d4245d-980c-41ef-833a-c7d5ea8d6e52/Image+orientation.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/97503050-e4fb-43b8-96fe-d311a6475c2f/Block+layouts.png Visual-First Placesheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://clairesontra.com/keyboard-focus-details daily 0.75 2023-10-31 https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/829afa80-1eb8-4923-90c3-acecb319b85d/Focus+in+physical+space.png Keyboard Focus Indicator - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/de735a50-2cc1-4187-99c6-1a84f9814063/KFI+Redesign.gif Keyboard Focus Indicator - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/58621330-345e-41b2-935f-6b6f4436d06f/Specifications.png Keyboard Focus Indicator - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698697550515-WFOF8O1YZJB3DK56SVEG/Focus+Test+V1.png Keyboard Focus Indicator - Variant 1: solid 3px blue line https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698697550581-LVA9HZCA1YX9PICQBVCY/Focus+Test+V2.png Keyboard Focus Indicator - Variant 2: dashed 3px purple line https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/1698697551410-BOXKDM1W0AH4AQEN9992/Focus+Test+V3.png Keyboard Focus Indicator - Variant 3: dashed 2px purple line https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/a8de3619-b6a3-45cf-92d8-6351453d6ae8/Keyboard+focus+before+%26+after.png Keyboard Focus Indicator - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/e9b16d6a-8539-437a-88b2-202a1fa4a199/Competitive+focus+analysis.png Keyboard Focus Indicator - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/e46afe88-16ea-4fb8-865e-563f4ddc8b0e/Internal+focus+audit.png Keyboard Focus Indicator - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b6387fdda02bcfe45625c61/657fd964-c47e-4828-b906-2343d07793bc/Color+Study.jpg Keyboard Focus Indicator - Make it stand out Whatever it is, the way you tell your story online can make all the difference.